Dear valued guests of Importanne Hotels & Resort,
The following information is in regards to the coronavirus (COVID-19) outbreak and what we are doing in response.
As valued Importanne guests, your safety has always been, and remains, our number one priority. We train comprehensively for these scenarios as part of our overall emergency response and stood up a COVID-19 direct response team immediately as the situation began to unfold.
Confident in our care
From the onset of the coronavirus, we have been in contact with the Public Health Agency of Croatia and other agencies around the world to ensure we are aware of, and aligned with, guidance regarding hotel stays.
In addition to the standard hotel cleaning that has been part of our daily schedule, we have introduced additional measures to increase the sanitization of our hotels.
We already disinfect and sanitize our hotel properities using industry-approved products and have also introduced additional measures in accordance to the Croatian Institute of Public Health (CIPH/HZJZ).
Additional measures at Importanne Hotels & Resort:
- increased disinfection of the elevator buttons
- increased disinfection of restaurants and bars
- increased disinfection of hotel rooms (daily desinfection of the room locks and door knobs) and all the other surface areas in the rooms
- Placement of additional soap dispensers in the public areas which include personnel areas and lounges
- Frequent disinfection of seat armrests, handrails on all chairs
Your Travel Flexibility – Adjusted Booking Policy
To help you continue to book with confidence, we had already instituted a flexible change policy for all the non-flexible/prepaid/advance purchase rate plans.
Direct bookings through Importanne website or through a Reservation center
If you have booked your stay for the period until December 31st, 2020, you may change your booking date, and the difference in rate plans will apply.
You will receive a credit note for the charged booking redeemable for the arrivals in the period until December 31st, 2021. Please contact email@example.com.
Important: please note that you are required to reach out to our reservations department prior to your arrival date & request a credit note approval. Otherwise, there will be no subsequent credit note approvals.
Bookings through any other online or offline agency (Booking.com, Expedia, Hotelbeds, Jet2Holidays etc.)
If you have booked your stay at Importanne Resort through any other agency, please contact the agency for further information. Importanne Resort is working closely with our agency partners.
Please rest assured that a some form of flexible reservation policy will also apply.
We hope this gives you confidence in the actions we are taking on your behalf.
We remain committed to providing you a safe travel environment and look forward to welcoming you to Importanne Resort in the near future.
Importanne Hotels & Resort Team